Refund policy

We have a 14-day return policy, so you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the condition you received it, unused and undamaged, with the respective tags and in the original packaging. You will also need to present the receipt or proof of purchase.

To start a return, you can contact us at loja@vibra24.pt. Please note that returns must be sent to the following address: RUA DE MATEUS PAIS NR 23, 7150-136 BORBA - PORTUGAL

If your return is accepted, we will send you a return shipping label, as well as information about the shipping method and the location to which you should send your package. Items returned to us without a prior return request will not be accepted.

You can always contact us to answer any questions at loja@vibra24.pt.

Damages and issues
Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive an incorrect item, so we can assess the problem and fix it.

Exceptions/items that cannot be returned
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), personalized products (e.g., special orders or customized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, liquids, or flammable gases. Contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The fastest way to ensure you receive the items you want is to return the item and, after the return is accepted, make a separate purchase of a new item.

14-day European Union cancellation period
Regardless of the above, if the items are shipped to the European Union, you have the right to cancel or return your order within a 14-day period, for any reason and without the obligation to provide a justification. As mentioned above, your item must be in the condition you received it, unused and undamaged, with the respective tags and in the original packaging. You will also need to present the receipt or proof of purchase.

Refunds
We will notify you once we receive and inspect your return and inform you if the refund was approved or not. If approved, you will be automatically refunded through your original payment method within 10 business days. Please remember that it may also take some time for your bank or credit card company to process and post the refund.
If more than 15 business days pass after your return is approved, please contact us at loja@vibra24.pt.